Yes, I do get an extreme amount of push back on this statement.

Me, I am not a sales person, that is not my job!

(I hate that line.)

 

Yet, how many of you have listened to the commercial on Pandora or another source where a person was just robbed and they call a security company.

 

The victim is very distressed about their house being robbed and is looking for some answers to get a security system.

A girl comes on the phone and says, “Oh, sorry wrong department and then passes the call on.  Never even says a thing to the person.”

 

What is wrong with this picture?

 

What would you do if you were the person who made the call?

 

But more important, what would happen if this situation came up in your organization, would anyone answering the phone help the prospect?

 

I wrote the book a few years ago entitled, “All People Who Work For Me Are Selling.”

Available on Amazon at:

https://www.amazon.com/All-People-Who-Work-Selling-ebook/dp/B00K870VCW/ref=sr_1_7?ie=UTF8&qid=1496606997&sr=8-7&keywords=manny+nowak 

 

After I kept hearing this commercial, I figured out that this is still a problem, so I wanted to share one of the chapters with you today.

 

Do all your people have a positive attitude about your organization all the time?

 

 

Attitudes are contagious. Is yours worth catching?”
                                                ––Anonymous

 

Do all your people talk positively about your organization?

 

On the job?

Off the job?

 

At the soccer, baseball, football field?

Ever hear people complaining at work?

 

How about at the soccer field?

 

What happens when someone talks badly about a company?

Does it matter that you were just thinking of talking with him about business?

 

Did you just change your mind?

 

I love soccer, but soccer parents can be ignorant at times. Yet, do you know how much potential business is right there, no matter what industry you are in?  

 

Don’t forget the saying: “It’s not what you know but who you know.”

 

 

Attitude

 

Here are some stories of how people act off the job:

 

Story 1:

Joe:      I hate my job. The company really sucks; it takes advantage of us.

 

Mary:  What business are you in?

 

Joe:      I’m a sales person for a software development company.

 

Comment:

Mary’s sister was just looking for a company to handle a half million-dollar software project.  Too bad Joe will never hear about it

 

 

Story 2:

 

Kathy: Hey Jerry, how are you doing today?

 

Jerry:  Good, but not happy with a new client we are working with.  They are such a pain, always wanting everything perfect.  They are just going to have to deal with almost perfect.

 

Comment:     

Guess what company Kathy’s brother is running?

 

Story 3:

 

Sandy:              Hi Joe, how are you doing?

 

Joe:  Busy working. I’m building solutions to help companies do better, make money and grow.  It’s exciting.

           

Comment:     

Sandy’s sister is looking for help. Do you think she will remember Joe?

 

Are your people’s eyes and ears always open?

 

Are they thinking about where they work?

 

Are they looking for business for you?

 

If not, why not?

 

Wouldn’t it benefit you?

 

Your people are around potential customers for you every day.  Yet, if they are not looking out for you, you lose so much business.

Why aren’t they looking out for you?

 

Because they don’t care?

 

Or because they feel you don’t care?

 

Wouldn’t it benefit you if your people brought in leads?

 

These three stories are just a start.  If you are in the consumer home service business, construction, plumbing, electric, or whatever field, think about how much your people can do for you, just by having the right attitude.

 

President’s Story

As the owner, president or senior partner in charge of a business you might have many jobs and tasks, but you need to remember there are two tasks above all else that you have to do.

 

First, you must have a vision for the company. You have to know where you are going to take this company. Otherwise, why you are doing it?

 

Second, you must share the vision with all those you work with. Do you realize what impact employees can make if they work for a positive leader?

 

How does the attitude in your organization stack up?

 

 

Bill Gates (founder of Microsoft) brought in beds for his people to sleep in.

They slept and worked and slept and worked, sometimes leaving only once a week. Now I call that dedication. Would your people do that for you? If not, why not?

 

If they did, wouldn’t that kind of dedication make a difference?

Wouldn’t that kind of dedication take your company to new levels of success?

 

What vision have you laid out for them? If I ask your people to explain your company’s vision, could they tell me?

 

Have someone outside your organization ask them. The answers will be revealing.

 

Rule No. 5

Attitude is a 24/7/365 job.  Make sure your people are always talking positively about the company. You set the example, and they should follow through.